Shipping Policy
Thank you for shopping at Irmina Serafin.
Order Processing Time
All orders are processed within 2–5 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed. We will notify you in case of significant delays.
Shipping Rates and Delivery Times
Shipping costs are calculated at checkout based on your location.
Estimated delivery times:
- Switzerland: 2–5 business days
- Europe: 5–10 business days
- International: 7–20 business days
Please note that delivery times are estimates and may vary depending on the shipping carrier and customs processing.
Shipping Confirmation & Tracking
You will receive a confirmation email once your order has been shipped. If tracking is available, it will be included in the email.
Customs, Duties and Taxes
Irmina Serafin is not responsible for any customs fees, import duties, or taxes applied to your order. These charges are the responsibility of the customer.
Lost or Damaged Packages
We are not responsible for packages lost or damaged during shipping. However, if your order arrives damaged, please contact us immediately at [email protected] so we can assist you.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact
If you have any questions about shipping, please contact us at: