Privacy Policy

This Privacy Policy explains how Irmina Serafin (“we”, “us”, “our”) collects, uses, and protects personal data when you visit or make a purchase from https://irminaserafin.com (the “Website”).

We process personal data in accordance with the Swiss Federal Act on Data Protection (revDSG / nLPD).

1. Data Controller

Irmina Serafin
Chemin des Castors 13
1226 Thonex
Switzerland

Email: [email protected]

2. Personal Data We Collect

We collect personal data that you voluntarily provide to us when you:

  • place an order
  • contact us (e.g. via email)
  • subscribe to communications (if applicable)
  • browse our website

Categories of personal data may include:

  • name and surname
  • billing and shipping address
  • email address
  • phone number
  • order details and purchase history
  • payment-related data (processed by third-party payment providers)
  • technical data (e.g. IP address, browser type, device information)

3. Purpose of Data Processing

We process personal data for the following purposes:

  • processing and fulfilling orders (including shipping)
  • customer service and communication
  • invoicing and accounting obligations
  • website functionality and security
  • website analytics and performance improvement
  • compliance with legal obligations

4. Legal Basis for Processing

Under Swiss data protection law, personal data is processed based on:

  • the performance of a contract (order processing)
  • legitimate interests (website operation, security, analytics)
  • legal obligations (accounting and tax regulations)
  • your consent, where required

5. Cookies and Similar Technologies

Our website uses cookies to:

  • ensure proper website functionality
  • analyze website traffic
  • improve user experience

You can disable cookies at any time through your browser settings.

6. Sharing of Personal Data

We may share personal data only where necessary with:

  • payment service providers (e.g. Stripe, PayPal)
  • shipping and logistics partners
  • IT, hosting, and e-commerce service providers (including platforms such as GONE WITH THE HOUND, if applicable)
  • professional advisors (accounting, legal)

All third parties are contractually obligated to process personal data securely and only for the intended purpose.

We do not sell personal data to third parties.

7. Data Transfers Outside Switzerland

If personal data is transferred outside Switzerland, we ensure that appropriate safeguards are in place, such as adequate data protection standards or contractual protections.

8. Data Retention

We retain personal data only for as long as necessary to:

  • fulfill contractual obligations
  • comply with legal retention requirements
  • resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

10. Your Rights Under Swiss Law

You have the right to:

  • request information about your personal data
  • request correction of inaccurate data
  • request deletion of personal data where legally permissible
  • object to certain data processing activities

Requests can be sent to:
[email protected]

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version is always available on this website.

13. Contact

If you have any questions regarding this Privacy Policy or data protection, please contact:

Email: [email protected]

Address:
Chemin des Castors 13
1226 Thonex